Category: Partnerships

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Service Status

Kit Dispatch

Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 2pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

The Royal Mail are currently seeing some delays to their service. Please post your sample between Monday and Wednesday. Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal, providing results within 2 working days.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely, continuing to review results.

Home phlebotomy appointments

Our phlebtomy partners are postponing appointments until further notice.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.