How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

When will I get my results?

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

How do I view my results?

When you buy your test, we will ask you to create an account with us during checkout. This will give you access to your own, secure health dashboard where you can view your results.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.

How do I find out my results are ready?

We keep you updated throughout the process by email and text message. We will let you know when your blood sample has arrived at our lab. Once the blood sample has been analysed one of our doctors will review your results. Once your results are ready, we will email you and send you a text message to let you know your results are ready for you to view in your health dashboard.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

How to collect your blood sample

Collecting your finger prick blood sample is quick and easy. Here's how...

Top Tips For Finger Prick Collection

We’ve made collecting your blood sample as quick and easy as possible. Just follow these simple steps and it will be all done in no time.

See for yourself

Before you start, take a few moments to watch our short video. It’ll take you through the process step-by-step.

Drink plenty of water

Hydration is important to ensure good blood flow. So make sure you drink plenty of water the day before the test, and have a large glass of water at least 30 minutes before.

Warm your hands

Place your hands in a bowl of warm water for about 4 minutes before doing your test. Having a hot shower or doing some gentle exercise before your test also helps increase blood flow.

No Squeezing

Be gentle. Massage the base of your finger to encourage blood flow. Remember that squeezing your finger too hard could burst the blood cells which will prevent analysis.

Fill the tube to the correct line

Make sure you fill the tube to the correct line. The instructions will give you the measurements.

Send your sample to us

Take the address label and put it on the Tracked24 envelope. Put the labelled tube/s along with the completed form back into the box they came in and inside the Tracked24 envelope. Now pop it in the post on the same day.