Service Status

Kit Dispatch

Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 2pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.

Postal Service

The Royal Mail is currently seeing some delays to their service. If you do not immediately require your results, you may wish to wait a couple of weeks while the Royal Mail adapts their processes to the current situation.

If you do wish to proceed, we recommend collecting and posting your sample on either Monday and Tuesday at a postbox outside/near a post office as they will be more regularly checked. You may wish to consider a guaranteed next day service (if this can be safely arranged) to guarantee your sample arrives at our lab between Monday and Friday.

Click here for updates on the Royal Mail service.

Lab Analysis

Our labs are operating as normal, providing results within 2 working days.

Doctor/nurse reviews

Our doctors and nurses are currently working remotely, continuing to review results.

Home phlebotomy appointments

Our phlebtomy partners are postponing appointments until further notice.

Customer service

Our customer service team are currently working from home, available to answer any questions via email.

Results dashboard

You can continue to access your results as normal either through your browser or via our iOS or Android app.

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